Mr. Shizzy Wrote:I am usually surprised at how little they actually seem to care...
They kind of have a "wee will do what wee can, but it is pretty much hopeless" attitude a lot of the time.

Naw, that's mostly how people in their position speak.  They're not that much of an expert in the field, so they'll generally try to deter information.
But unless it really affects their financial position, they probably don't care too much (depends on how much they think they're really losing).