If you can remember, a while back i was having  troubles with my Walkman. if you can't read:http://endlessparadigm.com/forum/showthread.php?tid=9795

well, about a 2 weeks ago i decided to do something about it. so i spent ages trawling through the sony  website looking for anything remotely similar to  the problem i had and had  no luck. so i looked  for contact info. Guess  which page on their website was under maintenece? contact info. so eventually i found a form for asking questions, so i used that.  it said i would get a reply by email within 2 working days. about a week later a computer decided to send me an automated email telling me to look through the website. this annoyed me a bit so i sent an email back sounding a bit angry and within a few hours a real  person had decided  to show their  existence. well, he waffles on about things that have nothing to do with the problem and i reply with a very (veeeeeery) clear explenation of what's going on  and sounding slightly angrier. a few days later he decides to get back to me and tells me exactly the same thing again. so i copied and pasted my previous reply and sent that again with a bit at the bottom saying 'if you copy and paste then i will too' just to annoy him back.

today i got an email back again. this time i think the guy had actually done some research and made some fairly intelligent recommendations. unfortunately, these didn't help and i have already tried them. i sent a message back saying i was 'dissapointed' with the mp3 player and the 'customer care' i had received. my previous mp3 player was a creative zen and when that broke the customer service  was excelent. the got back to  me withing hours rather than weeks and the problem  was fixed within a day. I only changed it because it proper broke (part of the usb port broke so i couldnt charge or transfer music. i didn't feel confident enough to repair  it  myself after reading  many horror stories  in the internet, and it worked out  cheaper to buy a new mp3 player than get it repaired).

Sony 'customer care'. i call it sony 'customer fudge-off-its-your-fault-not-ours'