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Yuki.N · 15/07/2011 10:21 AM

So my grandfather purchased a Dell XPS 15 laptop a couple months ago,
and had some issues he wanted my help with. Yay

But a short while after wee booted it up it got a BSoD Noway

He said it never happened before, and from what is could tell , it seems like a error occured while
he was installing regular updates.

So the current situation is... Erk

-He is running windows 7
-Can't boot into safe mode
-Both of the two options on start up are useless as windows fails to start up and leads to a black screen
-option 1: " Launch startup repair ( recommended)
-option 2: " Start windows normally"
- I can't enter any command prompt like interface that I know of on Win7 without booting into windows.
- I ran a diagnostic scan from the F12 option on start up , and it didn't detect anything wrong with the hardware.
-His laptop didn't come with a disk or anything
So from what I understand , the issue is with the OS , damaged/corrupt system files .

Opinion ? Anyone savvy with Windows 7 have any insight ?
Currently I'm trying to find a repair disk or something , but not getting any results.

Joom · 15/07/2011 10:24 AM

Start pounding on F8 right as soon as you turn the computer on. It'll bring you to a prompt. Load Safe mode and fix what needs to be fixed.

boogschd · 15/07/2011 10:26 AM

run a live cd . backup stuff to external drive or different drive partition

format reinstall win7

cause i just hate it when this kind of thing happens i really couldnt be arsed to fix it with the repair console

Yuki.N · 15/07/2011 10:27 AM

(15/07/2011 10:21 AM)Yuki.N Wrote: -Can't boot into safe mode

Yeah , and there aren't any option for F8 ,
Thank you for replying

PLZDELETE · 15/07/2011 10:31 AM

f8 isn't an option, it's just there, just after bios boot bash f8 and it will come up with a repair menu

Yuki.N · 15/07/2011 10:32 AM

(15/07/2011 10:21 AM)Yuki.N Wrote: -His laptop didn't come with a disk or anything

So I can't reinstall windows7

(15/07/2011 10:26 AM)boogschd Wrote: run a live cd . backup stuff to external drive or different drive partition

format reinstall win7

cause i just hate it when this kind of thing happens i really couldnt be arsed to fix it with the repair console

(15/07/2011 10:21 AM)Yuki.N Wrote: Currently I'm trying to find a repair disk or something , but not getting any results.

Is there any kind of repair disk to repair/replace damaged system files.

Yuki.N · 15/07/2011 10:37 AM

(15/07/2011 10:31 AM)PLZDELETE Wrote: f8 isn't an option, it's just there, just after bios boot bash f8 and it will come up with a repair menu

Got it, trying out "directory services repair"

Joom · 15/07/2011 10:40 AM

He said a Live CD. This is usually a Linux OS like Ubuntu. There are also other means of obtaining a Windows installation disc.

PLZDELETE · 15/07/2011 10:40 AM

(15/07/2011 10:32 AM)Yuki.N Wrote:
(15/07/2011 10:21 AM)Yuki.N Wrote: -His laptop didn't come with a disk or anything
So I can't reinstall windows7

you can, you just have to download a windows 7 iso which is the same version as the one mentioned on the oem sticker (home,pro,ultimate) then burn it and install

(15/07/2011 10:32 AM)Yuki.N Wrote: Is there any kind of repair disk to repair/replace damaged system files.

nope, except what's in the f8 repair menu and the cd which you can make WHEN 7 IS WORKING

Yuki.N · 15/07/2011 10:50 AM

(15/07/2011 10:40 AM)PLZDELETE Wrote:
(15/07/2011 10:32 AM)Yuki.N Wrote:
(15/07/2011 10:21 AM)Yuki.N Wrote: -His laptop didn't come with a disk or anything
So I can't reinstall windows7
you can, you just have to download a windows 7 iso which is the same version as the one mentioned on the oem sticker (home,pro,ultimate) then burn it and install

(15/07/2011 10:32 AM)Yuki.N Wrote: Is there any kind of repair disk to repair/replace damaged system files.
nope, except what's in the f8 repair menu and the cd which you can make WHEN 7 IS WORKING

Thanks , I'll find a iso and burn it ,
thanks all for the help .

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